Ramy Serageldin

COO
Moven

Check out the incredible speaker line-up to see who will be joining Ramy.

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Customer Experience Innovation & Disruptors

Monday, June 6th, 2016

09:50 PRESENTATION: Frictionless Banking—Rethinking A Fractured Customer Experience

Consumers today expect far more from digital. Frictionless banking, where key pain points and obstacles are eliminated, is becoming the new table-stakes for mobile and online experiences. But to do more than survive, how can banks go beyond frictionless banking to creating cohesive, meaningful customer journeys. This brief discussion will examine:

How consumer expectations for digital money experiences are rapidly shifting
Why frictionless banking will only fulfill, but not exceed those expectations
What a sustainable experience paradigm for retail banking requires for success