Parin Kothari

SVP, Digital Channels and Strategy
TD Bank Financial Group

Parin Kothari is an experienced management consultant who works with macro-level strategic models primarily architecting the building blocks for a business that can withstand and monetize changes in the broader socio-economic environment, especially those related to the maturity of technology. Parin started his career at the Boston Consulting Group in South Asia and more recently was instrumental in establishing the business architecture practice at Wells Fargo Bank’s Internet Services Group. Today, he is at TD Bank’s North American Digital Channels organization driving product management, business architecture and operational maturity. Parin is also active in the community and works on education projects with several not-for-profit organizations across the globe.

Check out the incredible speaker line-up to see who will be joining Parin.

Download The Latest Agenda

Customer Experience Design & Strategy

Wednesday, April 6th, 2016

08:55 An Omni Customer Experience—It's a Journey That Keeps Evolving

It's more of an evolution to understand and replicate the customer journey, their aspirations and their emotions through an organization's people, processes and technology. To accomplish this we need a different lens to constantly learn and frameworks to structure organizational efforts across channels and products.Key takeaways:· Journey mapping the customer experience
· Understanding the building blocks of the business
· Leveraging data and technology for success
· Having a two-way dialogue across channels
· Moving from the rational to the emotional aspects

15:45 CX Leaders Champagne Roundtables

CX Leaders Champagne Roundtables At CXFS, you’re in control! Get involved in our unique, open-mic, peer-to-peer tables for the best conversations you’ll have all year. Talk about your key challenges and hear how other institutions are overcoming them. After 30 minutes, you’ll rotate tables and tackle a new topic with a new expert host.

Benefits:

Network with industry peers with very similar challenges, interests and responsibilities
Take a deep dive into a niche topic in an intimate and informal setting moderated by a cx leader
Bonus - Leave CXFS with key takeaways you can put into action as soon as you return to the office

Table 1: Designing a CX-focused Omni-channel Transformation
Parin Kothari, SVP, Digital Strategy, TD Bank Financial Group

Table 2: Best Of The Best CX success Stories
Peg Ryan, Head of Digital Customer Experience, Specialty Lines, Farmers Insurance

Table 3: How To Get Your Organization To Be More Experience Design-Oriented
Jean Machart, VP, Client Experience, Technology, Ameriprise Financial

Table 4: Exceeding Customer Expectations Around The Omnichannel Experience

Table 5: Prioritizing Your Customer Experience Efforts Across Channels
Donna LoStocco, SVP, Member Experience, Affinity Federal Credit Union

Table 6: Customer Co-Creation Methodologies And Processes

Table 7: Identifying Cx Champions To Create A Governing Body At Your Organization
Maritza DiSciullo, SVP, Marketing, Northwest Federal Credit Union

Table 8: How To Hire Your Way To An Exceptional Experience
Katy Churches, Customer Experience Manager, American Family Insurance