Kristin Julbert

Client Experience Director
BBVA Compass

Check out the incredible speaker line-up to see who will be joining Kristin.

Download The Latest Agenda

Customer Experience Culture & Engagement

Friday, May 6th, 2016

14:45 PANEL: Optimizing Around The Current And Future Mobile Experience

Creating impactful experiences in the mobile space is no easy task. Organizations are creating one-off mobile strategies without first considering why people need mobile in the first place. How are people engaging on mobile and for what reasons? How will people use mobile in the future? This panel will explore:

ways to use the mobile channel as part of the omni-channel customer experience
how to prepare for future customer expectations

Customer Experience Innovation & Disruptors

Monday, June 6th, 2016

09:10 PANEL: Cross-Platform Opportunities—Assessing And Delivering On Customer Expectations

With multiple devices at your customer’s fingertips, how can you better understand changing customer expectations and deliver an experience that sets you apart across all platforms? Panelists will address:

Methods for capturing customer feedback and preferences more holistically vs. by channel
How to more effectively integrate efforts across platforms
The importance of continuous innovation given rapid technology advancements