Ingrid Lindberg

Ingrid Lindberg is a serial Customer Experience Officer (CXO). As one of the first CXOs in the country, she has been on the leading edge of customer experience for over 20 years. She’s partnered with, been employed by and consulted with numerous Fortune 500 companies across Finance, Healthcare, Packaged Goods and Retail, working with them to create differentiating customer experience strategies and cultures. She’s the founder and CxO at Chief Customer and helps companies turn customer experience theory into practice – making their customer experience strategies real from CSRs to the C-Suite.  Learn more at www.chiefcustomer.com.

Lindberg was awarded a 2014 Silver Maverick of the Year by the Stevie Awards for Women in Business. She also was awarded a 2014 Gold Stevie for the best new consumer product or service of the year for www.primehelps.com.
In 2013 she was named one of the Global 40 Under 40 in Marketing for her customer experience leadership and impact on the healthcare industry. In 2009, Business Insurance named Ingrid a Woman to Watch. She was awarded a Stevie award for customer communications in 2011 as well as a Gold CRM Award for implementation of her Customer Experience Strategy by Gartner. Her work has been highlighted in an IBM Global Business Services case study called "Don’t yield on customer trust: Navigating the customer experience journey on the rough road ahead.". Lindberg is a well known international public speaker and is heavily quoted by top publications including the Wall Street Journal, New York Times, Atlanta Constitution Journal and Kiplingers.