Abram Sirignano

Group Director
Fjord New York, Design and Innovation From Accenture Interactive

Abram Sirignano is an idea person for brands. Since 1999, he’s been drawing on insights from design, business strategy, sociology and theatre to transform how companies interact with humans. Personally and professionally, Abram is a lifelong hunter for the reasons why people think, feel and act the way they do. By finding the personal, financial and cultural motivations that drive us, one uncovers truths that can connect business strategy to products, services and experiences both needed and more importantly, desired.

As Group Director for Fjord’s (part of Accenture Interactive) New York City studio, Abram is lead provocateur for a design revolution happening one client at a time. This merry band of rogues represents intuition and reason in equal measure, bringing the power of design to improve life within multiple contexts. He and his team help launch new brands, remodel services and concept future products with equal aplomb.

Prior to Fjord, Abram spent two years building and leading Acquity Group’s NYC design studio. In the past, he founded a start-up, worked in industry and led integrated teams within agencies, all focused on digital, design and customer experience.

Check out the incredible speaker line-up to see who will be joining Abram.

Download The Latest Agenda

Customer Experience Culture & Engagement

Friday, May 6th, 2016

11:45 Living Services and Loyal Customers

15:55 CX Leaders Champagne Roundtables

At CXFS, you’re in control! Get involved in our unique, open-mic, peer-to-peer tables for the best conversations you’ll have all year. Talk about your key challenges and hear how other institutions are overcoming them. After 30 minutes, you’ll rotate tables and tackle a new topic with a new expert host. Suggested topics:

Table 1: Creating A Sustainable Customer-Centric Culture For True Market Differentiation
Darryl Michael Speach, Chief Customer Officer, Graystone & Co.

Table 2: Living Services And Loyal Customers
Abram Sirignano, Group Director, Fjord Design, An Innovation From Accenture Interactive

Table 3: Making It Easy For Your Employees To Be Brand Advocates
Janis Avila, Managing Director, Client Experience, Union Bank

Table 4: What’s Preventing You From Getting The Most From Your VoC Program?
Matt Inman, Senior Strategic Consulting Director, Maritz CX

Table 5: Complaint Management To Drive CX Improvement
Natalie Higgins, VP, Consumer Finance, Customer Experience, Citizens Bank

Table 6: Breaking Through The Red Tape: How To Encourage Continuous Innovation In A Heavily Regulated Environment
Geriel Thornburg May, Director, Customer Experience, Genworth Financial

Table 7: Fostering Brand Advocates—Turning Your Best Customers Into Your Best Marketers
Maritza DiSciullo, SVP, Markeing, Northwest Federal Credit Union

Table 8: Ensuring Consistent And Successful Experiences When You Don’t Own All Aspects Of The Customer Journey
Ben Hoffman, AVP, User Experience and Customer Experience, The Hanover Insurance Group

Table 9: Aggregating, Analyzing And Acting On Voc Data Across The Enterprise
Pam Hess, Manager, Field and Client Experience, COUNTRY Financial