CXFS 2015 Agenda

Day One: Customer Experience Design & Strategy

• Customize your experience with 2 session streams, mastering the essentials and advanced CX strategies
• 5 Workshops on journey mapping, design thinking, VoC, employee engagement and more
• CX leaders interactive roundtable discussions
• Guest speaker (stay tuned!)

Day Two: Customer Experience Culture & Engagement

• Case studies from leading cx innovators
• CCO Interview
• An out-of-industry perspective from the hospitality industry
• Concurrent session streams on Mobile Experience Design and Balancing Compliance & CX
• An Invite-Only VP Think Tank
• Innovation spotlights featuring 10 minute demos from technology providers
• CX leaders Interactive roundtable discussions

Day Three: Customer Experience Disruptors & Success Factors

• Case Studies from cx disruptors like Moven
• An out-of-industry perspective from the retail industry
• An afternoon focused on Customer Experience Insights & Intelligence